We first started working on replacing our existing hot tub with Kylie at Dolphin Pools & Bullfrog Spas when we were in town in February. We are upgrading the hot tub at our vacation home and were able to continue to work with Kylie from our full time home in PA based on the information she provided while we were there and that she continued to provide once we were back in PA. We completed our purchase for our new tub in April and are very pleased with the final results. This was primarily due to the communication with Kylie. Dolphin was recommended to me and I would recommend them to anyone looking for a new spa.